Customer Support Specialist & SEO Technical Support (M/F/X)

Department: Customer Support

Reports to: Director of Customer Service

About Oncrawl

Oncrawl is a data-driven platform for Search & AI optimization. We empower SEO professionals to make smarter decisions by understanding how their websites perform across search engines and AI bots.

Joining Oncrawl means becoming part of an international, collaborative team where curiosity, trust and continuous learning are core values.

About the Role

We are looking for a Customer Support Specialist who enjoys solving problems, learning new technologies, and helping customers succeed.

You will provide technical support, assist with onboarding, and contribute to improving our platform and internal processes.

Key Responsibilities

• Provide expert assistance to customers and internal teams on platform-related questions.

• Set up and configure lead and client accounts, ensuring a smooth experience.

• Investigate and document technical issues for the Product team.

• Maintain and improve our knowledge base through articles and tutorials.

• Share customer feedback and product improvement ideas.

• Keep up to date with SEO trends and best practices.

• At least 2 years’ experience in Customer Support, SEO, or a similar role.

• Experience in a SaaS environment is an advantage.

• Excellent communication, analytical and organisational skills.

• Team player with a proactive, customer-focused mindset.

• Fluent English required; any additional language is a plus.

Why Join Oncrawl

At Oncrawl, we love to go far… together! Curiosity, high standards, and kindness guide the way we work, learn, and grow as a team.

You’ll join an international, passionate, and genuine team where ideas flow freely and everyone makes a real impact on our projects and shared success.

Here’s what the Oncrawl adventure brings you:

• Everyday flexibility: adaptable working hours and up to 3 remote days per week

• RTT

• Edenred meal card (€8/day, 60% covered)

• Alan health insurance, 60% covered

• Access to the Wellpass program (formerly Gymlib) for the sports membership of your choice

• Training budget to keep learning and growing

• Young parents program: full salary maintained during maternity/paternity leave

• Happy You : +2 paid vacation days once you pass your trial period

And above all, a vibrant and caring team culture, fueled by seminars, workshops, and shared moments throughout the year

Recruitment Process

1 / HR Interview
2/ Case Study & Presentation

3/ Team Fit Interview

4/ Reference Call

5/ Final Offer